Pricing

All-in-one hospitality solution to manage, grow and optimize your business.

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top features

Enterprise

most popular

Grow

Manage

Explore

Get access to custom development, extended support and multi-property-management.

Offer your rooms online and discover new business areas for your company.

Get all the tools to manage the daily operations of your accommodation in the cloud.

Discover all functions step-by-step on guided tours through our system.

$ 18,19
per room / month

$ 15,16
per room / month

$ 9,70
per room / month

*$ 0
30-day free trial

Keep focused on all your properties and get the HotelFriend software adapted to your needs. Leave the rollout and training of your employees to us and get access to extended support (24/7). Grow Suite plus:

  • Multi-property management
  • Staff trainings
  • Custom interfaces
  • Individual development
  • Extended support (24/7)

Sell your rooms online via booking platforms and without commission on your own website. Increase your in-house sales and communicate with your guests via the HotelFriend mobile app. Manage Suite plus:

  • Commission-free sales on your website
  • Digital concierge for your guests
  • Digital payments (Point-of-Sale)
  • Connection of booking platforms (OTAs)

Manage the daily tasks of your business centrally in the cloud and offer your guests a contactless check-in as well as extensive information about your house, your services and your offers.

  • Cloud PMS with a focus on sales optimization
  • Mobile Guest Directory
  • Basic Support
  • Pre Check-In

Start with the essentials and extend your system to your requirements step by step. Discover advanced features for guest satisfaction, increased sales and in-house experience.

  • All features explorable
  • Access to help center
  • Step-by-step tutorials
HotelFriend

Enterprise

$ 18,19
per room / month

Select

Grow

$ 15,16
per room / month

Select

Manage

$ 9,70
per room / month

Select

Explore

$ 0
30-day free trial

Start Free

Order Management
Digital Ordering
Google Pay
QR code scanner
Library of Services
info
We collect universal Library of more than 1000 categories and services with translations on 10+ languages and photos. You will have ability to import it for your business.
Guest Features
Display current statuses of services, invoices and payments
info
Showing of current statuses on reservations, services, bills and payments.
Concierge Features
Self Check-out request
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Quick Self Check-out request from the HotelFriend mobile app.
Verified User ID - Secure Buying
Self Check-In request
info
Quick Self Check-In request from the HotelFriend mobile app.
Recommendation System
Software Features
Guest statuses
info
Ability to set VIP or blacklist status for Guest
Unlimited Department Access
User Accounts
info
User Accounts
Group Bookings
info
Group Bookings
Multiple Language Support
Multiple Currency Support
info
Multiple Currency Support
CRS Features
Seasonal Room Pricing
info
Seasonal Room Pricing
Multi-Property Features
Hotel Group Dashboard
info
Easy and fast centralised control of multiple hotels or hotel groups.
$
Additional service, can be booked individually
Multi-Property
info
Handle a group of properties in one system.
$
Additional service, can be booked individually
Multi-Property Orders
info
Multi-Property Orders
Multi-Property Guests
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Multi-Property Guests
Multi-Property Reservations
info
Multi-Property Reservations
Marketing Kit
Push Notifications
info
Push notification to the guest.
Hotel Description
info
Hotel description optimized for SEO purposes.
Support Features
Webinar Training
Phone Support 10-18, Mo-Fr
Sales Assistant
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Your personal sales assistant manager.
Premium Support
Live Coaching Event
Data Backup
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A copy of your account data taken and stored so that it may be used to restore the original in case of a data loss.
Integration with your website (Booking Button)
info
Full integration and configuration of the Booking Button module on your website.
Chat Support
info
A complete real-time customer communication option. The best choice for those who want to learn quickly and properly configure the system.
$
Additional service, can be booked individually
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Data Export
info
Helps you to export account data for backup or other purposes.
Data Import
info
Helps you to upload data from external sources to the HotelFriend System.
Ticket Support
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Allows to send a query seeking information or submit a support request.
E-mail Support
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Our сustomer support team replies promptly, short and clear.
Hosting Features
SSL Protection
info
A cryptographic protocol used for network traffic.
Cloud Software
info
Gain access to application software and databases without managing the infrastructure and platforms that run the applications.
Anti-virus Protection
info
To prevent, detect and remove malware.
SPAM Protection
info
Continuously updated spam and malware protection.
Server in Germany
info
The choice of those who care about the reputation and reliability.

Our partners

Trusted brand

We are mentioned

Trusted brand

Your advisors

Philipp Thomas

Your consultant for everything related to software and digitalization packages

Phone: +49 1522 563 96 73

Book a demo

Thomas Friedrich

Your consultant for everything related to software and digitalization packages

Phone: +49 172 616 07 62

Book a demo

Frequently asked Questions

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HotelFriend F.A.Q.

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HotelFriend F.A.Q.

I got access to the system but can’t work in it because the account needs to be configured for our accommodation. How to start the settings?
If you have chosen a product for managing the rooms of the accommodation, you need to configure basic information, set up Room Types and Rooms as well as Room Rate. Once you have set up the information, you can work in the system.
I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?
This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.
How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?
To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.
Can I use the same tariff plan for several channels?
Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.
How do I synchronize my OTA systems with HotelFriend?
If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.
I made a refund, but the status of the account is displayed as “Paid”. What I'm doing wrong?
To make a refund on a specific account, you should use the action menu, which is opposite the account. If a payment has been made on the invoice, the “Refund” function will be displayed in the action menu opposite the invoice. The refund to the account is the same as a refund without indicating the account. After making a refund, the account status will be displayed “Canceled”, and the amount paid will be 0. Besides, the system generates a document confirming the return “Cancellation invoice” with the “Refunded” status.
Can I generate discounts?
You can sell additional services of the accommodation indicating the cost at a discount. To set up a discount for the service, follow the instructions. Besides, HotelFriend provides Deal Composer. With the Deals module, you can configure package offers that include accommodation + additional services at a bargain price. This module allows you to significantly increase sales, as guests learn more about the additional services of the hotel. You can sell package offers for both specific dates and uncertain dates as a Voucher.
Do I need to set up a separate account for Booking Button?
No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.
Can I create reminders in the system?
Yes, you can use the Maintenance module and create reminders for various tasks not only for you but also for colleagues. In addition, you can communicate with employees in the general chat.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.