Your demand. One system.
The one platform to manage individual, group and corporate reservations, optimize distribution, elevate the guest experience and streamline automated payments.
We believe every guest deserves a perfect stay.
That's why we built HotelFriend — not just as software for hotel, but as a complete ecosystem that lets you focus on what matters most: your guests.
in Berlin Your time.
in Berlin Your guests.
in Berlin Your processes.
in Berlin Your data.
Hospitality solutions for every business type.
From boutique hotels to river cruises, we've built solutions that adapt to your unique needs.
Your processes. One System.
Your hotel is more than just rooms. Drive your hotel's success, increase revenue, and save time with hotel software that works.
Control over availability, distribution channels and boost up direct bookings
Manage your inventory across all channels in real-time, optimize pricing strategies and increase direct bookings with powerful upselling tools.
Housekeeping and maintenance: plan, forecast, and implement
Optimize your housekeeping operations with intelligent scheduling, real-time status updates and maintenance tracking for maximum efficiency.
Three editions to match your needs.
Whether you need essential tools or a fully customized solution, we have the right hospitality software for you.
HotelFriend CORE
Essential tools at a fair cost for hotels that need a streamlined, no-frills PMS to handle daily operations efficiently.
HotelFriend FLEX
Choose from 20+ products covering every aspect of hotel operations—PMS, distribution, guest journey, and events.
HotelFriend Signature
Fully scalable enterprise solution with 20+ pre-built products, combinable with custom development and premium requirements.
What our clients say.
Powering over 90,000+ rooms for best hospitality brands in the DACH region.
HotelFriend transformed our hotel operations with an intuitive PMS tailored to our needs. It automates group bookings and streamlines check-ins.
Our staff saves valuable time, and players can focus entirely on training.
90%
faster report creation
100%
automated group bookings
Team Liaison
Deutscher Fußball-Bund GmbH & Co. KG
HotelFriend PMS is tailored to our needs, helping us handle bookings, organize our conference rooms and keep housekeeping running smoothly.
With HotelFriend, our staff saves time, invoicing is more accurate and the guest experience — including smooth check-in and booking — is significantly enhanced.
40%
more accurate invoicing
63%
faster payments
Project group leader
DLRG Service GmbH
With a fleet of over a hundred ships, we needed an intuitive solution to manage our operations efficiently. HotelFriend delivered a PMS that met all our requirements.
Today, we can manage cruise information, check in passengers, and process payments on every ship—even offline.
100+
passengers checked in instantly
100%
online-offline capabilities
Operation Specialist
River Advice Basel
HotelFriend has been an excellent partner for our guesthouse. Their custom-developed features of PMS, combined with ready-to-use Products, have streamlined our operations, automated routine tasks, and provided seamless multi-location access.
The quick setup and responsive support allowed us to implement the solution without disrupting daily operations.
40%
increase in direct bookings
100%
easy multi-property access
Front Office Manager
AWO
Endless possibilities. One platform.
Explore our complete suite of hospitality management tools.
Property Management
Transform your hotel operations with HotelFriend PMS, a comprehensive property management system that automates tasks, delivers personalized guest experiences, and streamlines payments for maximum efficiency and satisfaction.
Front-desk operations with a real-time dashboard Check-ins, check-outs with real-time room status updates Individual, group, and corporate bookings Internal notes management
Channel Manager
Maximize your bookings and simplify operations with Channel Manager, a tool that seamlessly connects your hotel to multiple online booking platforms, synchronizing rates, availability, and reservations in real time for effortless revenue growth.
200+ OTAs connected Manage and coordinate all OTA messages directly from your PMS Optimize revenue with dynamic rate settings Real-time performance tracking for informed decision-making
Booking Engine
Drive direct bookings and boost revenue with Booking Engine, a fully integrated online reservation solution that lets guests effortlessly book rooms through your hotel's website and Google Hotel.
Customizable rate options and room restrictions Integrated chat for better communication Service and Resources Ordering Automated Payments via Card with Guest profile history
Automated Payments
Automated Payments is a smart solution that simplifies and secures your entire transaction process. With fully embedded payments, you can process transactions quickly and seamlessly.
One-click payments with secure tokenization 100+ payment methods available Accuracy and reporting tracking Cross-border transactions
CashBook
Effortlessly track daily transactions, manage expenses and revenue, and maintain precise cash records for complete financial oversight.
Daily cash flow tracking Customizable categories Automated reports Multi-currency support
Accounting and Reports
Turn your financial data into actionable insights with Accounting & Reports — for smarter decisions and better hotel performance.
Auto-generate invoices, receipts, and tax calculations Custom & editable invoices Real-time financial dashboards Export & sharing options
Vouchers & Discounts
E-Vouchers & Discounts allows hotels to create, manage, and track digital vouchers and special offers, making promotions and guest incentives easy to handle.
Unique codes for campaigns and direct bookings Discounts by guest type, booking channel, or season Reporting & analytics monitoring Fixed-amount or percentage-based discounts
OTA MessageHub
Hotels spend up to 40% of their daily communication time switching between OTA accounts, email, and their PMS. OTA MessageHub centralizes guest messages in one inbox within the PMS, helping teams respond faster and manage communication more efficiently.
Centralized inbox for OTA messages Booking.com and Airbnb messages in the PMS Faster response times for guests Reduced communication errors
Housekeeping
Housekeeping streamlines room management by tracking cleaning status, assigning tasks, and ensuring rooms are ready on time for a seamless guest experience.
Real-time room status update Mobile access for staff Maintenance request integration Productivity and performance reports
Guest Communication
Guest Communication centralizes all guest interactions, enabling hotels to respond quickly, manage requests, and enhance the overall guest experience.
Connect with guests using email, chatbots, etc. Sync guest profiles and booking data to personalize communication View all guest conversations across different channels Schedule and send pre-arrival, in-stay, and post-departure messages automatically
Employee Tasks
Employee Tasks empowers you to assign, track, and manage staff duties effortlessly, ensuring seamless hotel operations and peak team performance.
Assign tasks to specific staff members or departments Mark tasks by urgency and set deadlines Staff can view, update, and complete tasks Add images or comments to tasks for clarity
Dynamic Pricing
Dynamic Pricing automatically adjusts room rates based on demand, occupancy, seasonality, and booking behavior.
Real-time data analysis Predicts future occupancy trends Monitors key performance metrics like RevPAR & ADR Forward-looking planning based on market developments
One-pager website
The One-Pager Website presents all your hotel's key information: rooms, services, and promotions, with a built-in Booking Engine. It offers a fast, mobile-friendly experience that makes browsing simple and encourages direct bookings.
Customizable layouts with multiple styles and easily update colors, fonts, and content Multilingual & multicurrency support Analytics & tracking to monitor visitor behavior and conversions Optimized for smartphones and tablets for smooth browsing and booking
Self-service Kiosk
Enhance your guest experience and reduce staff workload with HotelFriend’s self-service kiosks. Guests can place orders, make payments, and explore special offers quickly and independently.
Update menus and prices instantly Highlight special offers for guests Quick self-service payments Eliminate long queues
Guest App
The Guest App allows guests to access all hotel services directly from their smartphone, including check-in, room service, and special requests. It enhances convenience, speeds up communication with staff, and creates a seamless, modern guest experience.
Self Check-In/Self Check-Out registration form, with invoice review, PDF sending, etc. Upsell with deals, vouchers, discounts, and recommendations Digital Key Integration with mobile access & smart locks Room Control to adjust lighting, temperature, and entertainment
Remote receptions
Remote Reception allows hotels to manage check-ins, check-outs, and guest inquiries from a centralized location without requiring on-site staff. It streamlines operations, reduces wait times, and ensures a seamless guest experience.
Tablet & Multi-Device Support Personalized greetings Customizable interface matching your hotel's look & feel Real-time updates to track guest status, special requests, and check-in progress
Passport Scanner
The Passport Scanner is a tool that quickly captures and verifies guest identification documents during check-in in seconds. This speeds up the check-in process, ensures compliance with legal requirements, reduces manual data entry, and minimizes errors.
Recognizes passports from over 150 countries Barcode & MRZ recognition: scans both 2D barcodes and machine-readable zones of various passport types Easy integration with self check-in kiosks, mobile apps, and traditional front desks Automatic data capture to minimize input errors
Hotels that transformed with HotelFriend.
Join thousands of hotels worldwide who have transformed their business with HotelFriend.
Montana Hotel case
Learn how Montana Hotel Diemelstadt switched from Protel to HotelFriend to increase direct bookings, improve online sales, and streamline hotel operations.
Hotel Zur Kaiserpfalz Case
Hotel Zur Kaiserpfalz, an elegant hotel and restaurant in Germany, solved the challenge of managing multiple departments from room bookings to restaurant operations and event planning.
Tiny Hygge Case
Tiny Hygge blends HotelFriend technology, minimalist living, and Nordic comfort into one unforgettable vacation experience.
Ready to transform your hospitality business?
See Hotelfriend in action with a personalized demo. Our team will show you exactly how we can help streamline your operations and boost revenue.
Setup up to 6 days 80+ developers 1–5 minute support response 96% CSAT
FAQ: Hotel Software.
Common questions that hotel owners have about a reliable hotel management software solution
Hotel Software is one centralized system that digitizes every process of a hotel. As a digital platform, it automates operations in a hotel and increases guest experience. Hotel software enables hotels or other property owners to manage front-office and back-office operations, communicate with guests, set up automated payments and invoicing, and ensure compliance with accounting requirements.
HotelFriend is a German-based Software with an office in Berlin. This means that HotelFriend servers and data protection standards fit European and German requirements. It complies with GDPR and ISO security standards, providing 2FA and SSL/TLS Encryption. Hotelfriend was developed on the insight of a DACH region focused on user-friendly software for hotel staff. Our goal is to enhance the guest experience through better coordination between hotels and guests, and improve operational efficiency.
Every hotel is unique. Small hotels need only a core system with PMS, housekeeping, and reporting, channel manager, and booking engine, whereas all-suite hotels and holiday parks want to manage hotel reservations, restaurants, and events from one system. To choose the best hotel software, please look at these criteria: brand reputation and reviews of previous users; strong presence in your region to meet the fiscalization and other requirements; hotel software must cover all of the processes in your hotel, without switching between different providers. HotelFriend has designed three packages tailored for independent hotels, hotel chains, institutional hospitality, cruise ships, mixed-use properties, and other companies that rent out their properties.
Cloud hotel software runs online, so you can access it from anywhere without needing servers at your property. On-premises systems are installed directly on-site, while hybrid solutions mix both, letting you keep some data in-house and some in the cloud for flexibility.
The best software for hotel management and guest communication in one system is a platform that combines PMS, Channel Manager, Booking Engine, Guest App, and guest communication tools via chat, email, and push notifications across all channels. Additionally, the system should provide remote reception with a tablet at a self-service kiosk. An integrated door-lock system is also essential for vacation rentals or hotels without a reception desk.
Many hoteliers use and recommend hotel software that combines property management, booking, and guest journey tools, as these are essential products for hotel management. However, the hospitality industry is constantly evolving. When you choose hotel software today, it's important to ensure it provides a variety of tools that cover every aspect of hotel operations. Check the recommendations and case studies that most hotel software websites provide. They help you understand the size and type of properties the software is best suited for.
With cloud hotel software, you can access your system from anywhere, as long as you have a Wi-Fi connection. There's no need to install or maintain complex servers. HotelFriend provides cloud hotel software hosted on German servers that meet all standards for security, data protection, and performance.
Independent hotels need hotel software that is easy to use. Staff should be able to learn it quickly without long training. Another important criterion is security and data protection. If you choose cloud hotel software, make sure it meets all standards. Support in the local language is essential for better coordination. Finally, the software should integrate with tools like automated payments and accounting.
Online hotel software works over the internet from any device. Web-based hotel software runs in a browser, with no installation needed.
The best way to determine whether the hotel management system suits your needs is to book a demo and see it in action. Speak directly with a sales representative. This gives you the opportunity to see if the hotel software covers all your operational requirements.
As your front desk and back office work in one system, they get updated in real-time. This prevents misunderstandings, avoids double work, and helps staff respond faster to guest needs.
Hospitality management software improves operations by automating front-office and back-office tasks and enhancing guest coordination. Automated operation can be improved with tools like reservation management, billing, housekeeping, employee coordination, and reporting. Guest coordination can be improved with self check-in option, guest communication tools, orders, and event management.
Latest insights & updates.
Expert tips, industry trends, and product news to help you succeed.
Hotel ChainsSwitching HS3 Hotel Software: The Complete Guide
Explore a full DATEV integration guide, HS3 data migration checklist, and 20 top cloud PMS alternatives.
Hotel ChainsHS/3 Hotelsoftware Alternative: The 20 Best Solutions in 2026
Compare the 20 best HS/3 alternative options for 2026, including cloud PMS, DATEV integration, pricing, and migration support for German hotels.
Product updatesProduct Updates v4.26: Occupancy Insights, Event Planning Enhancements, Lightspeed POS Improvements, and Streamlined Reservations
Explore Product Update v4.26 with occupancy insights, enhanced event planning, Lightspeed POS improvements, and streamlined reservation workflows.