Hospitality Software Solutions for Small Hotels

An all-in-one PMS that helps small hospitality businesses to work smarter, not harder. Manage all operations, reduce reliance on OTAs, and get more bookings with one cloud-based platform.

Book a demo

Hospitality Software Solutions for Small Hotels

Easy and profitable way of running your business

Hotel management from any location

Stay connected and in control of your hotel even when you're on the go. With a cloud-based PMS, you can access all the essential data and tools to run your small property from anywhere, using any device.

Forget the troubles of juggling countless spreadsheets and paperwork. Control everything in real time and make informed decisions that keep your property ahead of the competition.

Clear and easy-to-use interface

The HotelFriend’s interface is designed to make your life easier and increase productivity. No complicated menus or functions, just straightforward tools that get the job done.

We simplify navigation and streamline the management process for you and your staff. Save time by avoiding complex training sessions – now your hotel team could focus on providing excellent service to guests.

High level of customization

We understand that every hotel is unique, and that's why we offer a highly customizable PMS solution. With HotelFriend, you won't have to worry about compatibility issues or switching to unfamiliar software.

Our API allows you to connect with third-party integrations such as POS systems, accounting tools, and payment gateways of your choice. Continue using the tools that work best for your business without any disruption.

Flexible pricing and no upfront costs

Upgrade to a cloud-based solution and reduce costs. With no maintenance fees to worry about, the HotelFriend PMS is an affordable alternative to the on-premises systems.

Our subscription fee is based on the number of rooms in your hotel and the type of package you need. Get constant updates and a mobile-friendly solution that will always allow access to all the data and tools, making hotel management a breeze.

Streamline the daily workflow of your small hotel or B&B

Transform your small hotel with HotelFriend's powerful cloud-based PMS. Automate all daily tasks, from managing reservations to generating insightful reports.

Effortless reservation management

Managing individual and group bookings has never been easier with a digital Front Desk. Quickly add or edit new reservations with one drag-and-drop action. Extend or shrink bookings, change room status, chat with guests, and issue invoices – all from one place.

Boost for direct bookings

Take your revenue to the next level with a Booking Engine that integrates seamlessly with your website. Avoid high commissions and let your guests book directly with you in a hassle-free manner.

Maximized online reach

Connect to any of the 200+ global and niche OTAs available in our system through HotelFriend’s channel manager. Manage your inventory in real-time, ensuring that your direct bookings don't clash with reservations made on other channels.

Organized cleaning routines

Avoid the stress of housekeeping management and make sure that your cleaning schedules are always up to date. Track guest arrivals and departures, and keep your cleaning team organized at all times.

Automated guest check-in

Let your guests check in through our user-friendly app, website, or self-service kiosk, saving you precious time. Review the guest's documents, assign a room number, and simply confirm the request in the PMS – it's that easy!

Legally compliant accounting

HotelFriend streamlines your accounting while complying with the principles of GoBD and fiscal law. Eliminate internal discrepancies and fraud with a secure and reliable accounting solution. Keep track of your opening and closing balance.

Smart analytics dashboard

Get a comprehensive overview of your hotel's performance with a HotelFriend's Dashboard. With clear and concise data visualizations, you can easily monitor key performance indicators, and make accurate forecasts based on meaningful data.

Make your hotel, B&B or guesthouse stand out with one-and-done PMS

Schedule a demo now

«I like the way Hotelfriend software creates invoices, manages bookings, tracks profitability of our company, and monitors workload. Despite easy use, I needed support and I can 100% recommend professional customer service. They take the time to explain and are always patient and friendly.»

D10

Munich, Germany

Management tips for small hotels

HotelFriend F.A.Q.

Do you provide support?

Yes, we do. If you have any questions or issues, you can always send us a ticket right from your HotelFriend account or write to our support team at support@hotelfriend.com. Our customer care agents will be happy to help you. Mind that all applications are processed within 24 hours on weekdays.

How do I move the data from my old system to HotelFriend PMS?

Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.

What about HotelFriend's compliance with Germany's GoBD regulation?

The HotelFriend PMS adheres to the GoBD principles specified by the German tax authorities for maintaining, storing, and accessing electronic books, records, and documents. You can read more on that in our blog.

Can you integrate third-party programs with HotelFriend PMS?

Yes, HotelFriend PMS supports integration with third-party tools, and our staff can assist with the setup and configuration process. To see the available integration options, please visit this link.

How can I synchronize my OTA channels with HotelFriend PMS?

To synchronize your OTA channels with HotelFriend PMS, simply contact our support team and request assistance with connecting OTA channels. Our experts will verify if your account is ready for synchronization and help you connect all the necessary channels to the system.

Can I apply the same tariff plan across multiple channels?

Certainly! When editing the room rate, you can select the sources where you want to apply this tariff plan in the "Source" field. If you want to display the tariff plan on OTAs, just choose "Channel Manager" here.

Can I accept payments and securely store credit card details in the HotelFriend system?

You can connect HotelFriend with the Stripe payment system to accept online payments. Once connected, your guest's credit card information will be tokenized and processed securely.

I'm trying to add rooms to the system, but it says that the limit has been reached. What should I do?

If you receive a notification that you have reached the limit of rooms allowed in your current product and tariff plan, you should contact HotelFriend Support. They will verify your account information and, upon your request, increase the room limit.

How do I create a reservation for a company?

You can add company reservations and specify important booking parameters in the Front Desk or Reservations section. For step-by-step instructions on adding a company reservation, please refer to this guide.

Do I need a separate account for the Booking Engine?

No, you just need to set up a Booking Engine by clicking on the Booking Engine module in the left-side menu. In case there is no such module in the menu, contact our support at support@hotelfriend.com. More detailed information on how to set up a Booking Engine is given here.

Does HotelFriend offer limited system access based on employee position?

Yes, HotelFriend provides the ability to create limited access for employees based on their position. For example, if you want to provide access to the Housekeeping module but not the entire system for your housekeepers, the accommodation administrator can create access for employees in the housekeeper position. Similarly, other departments can create limited access for their employees.

Unlock the full potential of your small property

Boost your revenue and visibility with a cutting-edge solution for small hospitality businesses.

Book a demo